About Us
Ancom UK Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please phone us or email us using the link on the store page.
Our Contact details.
Ancom UK Limited
Drewitt House
865 Ringwood Road
Poole
Dorset
BH
Phone. 0560 114 6101 and 01202 578000
VAT Registration Number.
Making A Purchase
We accept cheques and credit card payments including Visa and Mastercard and require payment at the point we accept your order. Payment will be taken on confirmation of order. Backordered items are not charged until they are ready to be delivered. You may send your credit card information via phone, fax, snail mail or over the Internet.
When you receive our confirmation of order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable to you.
By using our website, placing an order for goods by any means and/or registering as a member of our website you confirm your agreement to our terms and conditions, including the Privacy Policy, as set out below.
Shipping And Handling
Shipping and handling is covered by the postage costs on the Checkout page, for details of any special delivery requirements, please call us on the above phone number.
Delivery Schedule
The goods will be delivered to you, the buyer, at the address provided by you on the order form.
The risk in the goods shall pass to you upon such delivery taking place.
Any dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused. If however we are unable to deliver your goods by the date quoted for delivery you, the buyer, shall be entitled to cancel the order at any time before delivery takes place.
You should note that we are only able to deliver to locations within the United Kingdom at present.
We shall not be liable to you, the buyer, for short delivery of the goods however caused but will provide you with the outstanding goods as soon as is reasonably practicable. You, the buyer, agree to use reasonable care to inspect all goods at the point of delivery and to notify us immediately of any damage or short delivery. If however we have not delivered the outstanding goods within 7 days from the first date of delivery you, the buyer, shall be entitled to cancel the order for the outstanding goods.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK, 17.5% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
You, the buyer, warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
Conditions
An order for goods placed by you, the buyer, through our website or by any other means shall be subject to these terms and conditions.
All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. Nothing in these terms and conditions shall affect the statutory rights of any consumer.
Orders
All orders for goods shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.
No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until we confirm acceptance of the your order by e-mail (where applicable) or by telephone. We are entitled to refuse any order placed by you and will not be required to provide an explanation.
Goods
We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. In the unlikely event of you receiving a substituted product you, the buyer, shall be entitled to return the goods for a full refund within 10 working days from the date of delivery, should the substituted product not be acceptable to you.
Price
The price of the goods will be the price quoted to you at the date the order is received and will include VAT and delivery in the United Kingdom unless specified otherwise.
We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
In the unlikely event of there being such an increase in the price of the goods you, the buyer, shall be entitled to cancel the order at any time before delivery.
Payment
When we provide any goods to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the order form. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods. We will issue you with an electronic receipt to your email address once the goods have been dispatched.
Reaching Us
If you need to reach us please email us using the link on the store page, alternatively, you can call us on 01202 578017 (International +44 01202 578017) or fax us on or write to us at Drewitt House, 865 Ringwood Road, Poole, Dorset, United Kingdom
Privacy Policy
Ancom UK Limited do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the Remember Me Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ( Tools - Internet Options - Privacy ) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
You, the buyer, will inspect the goods as soon after delivery as is reasonably practicable and will notify us of any shortages, defects in the goods or any other complaint in respect of them within 10 working days from the date the goods were delivered.
SAVE IN RESPECT OF ANY SHORTAGES OR DEFECTS IF YOU, THE BUYER, FAIL TO COMPLY WITH THIS CLAUSE WE WILL NOT BE HELD LEGALLY LIABLE IN RESPECT OF ANY OTHER COMPLAINT WHICH SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WITHIN THIS PERIOD.
If you, the buyer, are purchasing for purposes outside your business, you have the right to cancel our contract by giving us notice within 7 days after the date of delivery of the goods. In this event you will be responsible for returning the goods to us at your expense. If you fail to return the goods within a reasonable time, you will be responsible for our costs and expenses of collecting them. Once safely returned in the same condition as when delivered and in its original packaging, a full refund will be made to you less any costs and expenses for which you are liable.
LIMITATION OF LIABILITY
We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of our obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control.
Act of God, explosion, flood, tempest, fire or accident;
War or threat of war, sabotage, civil disturbance or requisition;
Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
Import or export regulations or embargoes;
Strikes, lock outs or other industrial actions or trade disputes;
Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
Power failure or breakdown in machinery.
If we are prevented from carrying out our obligations in any of the above circumstances, we will notify you in writing. If we are still prevented from carrying out our obligations 3 weeks from the date such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.
Except where you, the buyer, are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods. All hardware is supplied with the benefit of the manufacturer’s warranty, subject to you, the buyer, completing the Warranty Registration Card and lodging it with the manufacturer.
Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.
Intellectual Property
The copyright in the material contained in our website and any other publications and any trademarks and brands included in that material belongs to Ancom Systems Limited or its licensors. You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
Website
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them.
All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.
General
We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on our website.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
The headings in this Agreement are for convenience only and will not affect their interpretation.
Queries and Complaints
We aim to respond to e-mail, faxed and written queries within 24hrs. Our Customer Services can answer your telephone queries Monday to Friday between 9.00am and 5.00pm.
In the unlikely event that you have a complaint that we cannot resolve with you over the telephone, please ask for and we will send you written details of our formal complaints handing procedure.
